FAQ

What kind of products does Armato Inc. sell?

Armato Inc. specializes in joggers, shorts, and trainers designed for concealed carry, including the ComfortFlex Carry Joggers, Loose Fit CargoFlex pants, GearFlex Carry Shorts, and the Armato Belt - Gear Flex Ready. Our products merge everyday comfort with contemporary style while offering functional utility.

How long does it take to process and ship my order?

All orders are processed within 1–2 business days, excluding weekends and US federal holidays. Once your order has been processed and handed to the carrier, you'll receive a shipping confirmation email with tracking information.

How long will shipping take once my order ships?

Standard shipping within the United States typically takes up to 7 business days from the date the order ships. Please note this transit time is separate from order processing time. Occasionally, delays may occur due to factors beyond our control, such as carrier delays, weather conditions, or peak shopping seasons.

Can I return or exchange an item if it doesn't work for me?

Yes, we gladly accept returns. You have 30 days from the date you receive your item to request a return. To be eligible, the item must be unworn or unused, with tags attached, in its original packaging, and accompanied by your receipt or proof of purchase.

How do I start a return?

To start a return, contact us first at returns@armatousa.com and we'll guide you through every step. Please do not send anything back before reaching out, as returns should only be sent to our designated return address after approval: 1200 Fuller Rd, Building C2, Linden, NJ 07036-5774, US.

Will I have to pay for return shipping?

Once your return is approved, we'll send you a prepaid return shipping label along with simple instructions to complete your return.

What payment methods do you accept?

We process payments securely through Shopify checkout, with all prices listed in USD.

How do I know which size or fit to choose?

We recommend reviewing the specific product listing for available sizing and fit details before ordering. If you're unsure about sizing for a particular item, feel free to contact our customer service team for guidance.

How can I contact Armato Inc. with questions?

You can reach us by email at usshop@armatousa.com or by phone at +972546360177. Our address is 108 W. 13th St, Suite 110, Wilmington, Delaware, 19801, United States.